# Personnel Page Crashing for US/UK users

- Provider: [Secureframe](https://down.guide/providers/secureframe)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 2h 21m
- started 2025-12-12 18:51 UTC
- Web Application
- us
- id: DWN-b371d9a03a
- Official page: https://stspg.io/dvgt90q62ww9

## Updates from Secureframe
### 2025-12-12 18:51 UTC: investigating
We are currently investigating this issue.

### 2025-12-12 19:29 UTC: investigating
We are continuing to investigate this issue.

### 2025-12-12 19:57 UTC: investigating
We are continuing to investigate this issue.

### 2025-12-12 20:13 UTC: identified
The issue has been identified and we are implementing a fix.

### 2025-12-12 20:30 UTC: identified
We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly.

### 2025-12-12 21:12 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on Secureframe? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=secureframe) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Secureframe.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-b371d9a03a), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.