# \[Multiple Deployments\] Administrators unable to access the Duo AI Assistant for the first time

- Provider: [Duo Security](https://down.guide/providers/duo)
- Confidence: Confirmed
- Impact: Degraded
- lasted 7h 47m
- started 2025-09-26 14:54 UTC
- AI Assistant, AI Assistant, AI Assistant +45
- id: DWN-b3b6077929
- Official page: https://stspg.io/kcxpl067ddrf

## Updates from Duo Security
### 2025-09-26 14:54 UTC: identified
We have identified an issue preventing administrators from accessing the Duo AI Assistant for the first time and are working to deploy a fix.
Administrators who have previously used the AI Assistant are unaffected.
Please check back here or subscribe to updates for any changes.

### 2025-09-26 21:42 UTC: monitoring
A known fix has been implemented, and we have seen a restoration of service. We will continue to actively monitor the results to ensure the issue is fully resolved.

### 2025-09-26 22:41 UTC: resolved
We have confirmed the issue is now fully resolved. An RCA will be provided as soon as it is available.

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