# Ingestion got affected for customers on starter and growth tier in US and EU regions.

- Provider: [RudderStack](https://down.guide/providers/rudderstack)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-04-13 06:31 UTC
- eu, us
- RudderStack states the impact was 2026-04-13 06:31 to 06:50 UTC (19m)
- id: DWN-b546885578
- Official page: https://stspg.io/xm7m95fwwkbx

## Root cause
> The issue was caused by changes in a request routing service, which resulted in dropped traffic.

Category: BGP or network. [Postmortem](https://stspg.io/xm7m95fwwkbx)

## Updates from RudderStack
### 2026-04-13 06:31 UTC: resolved
Ingestion was impacted for customers on the Starter and Growth tiers from 06:31 AM to 06:50 AM UTC. The issue was caused by changes in a request routing service, which resulted in dropped traffic. The issue has been identified and resolved.

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