# Web app slowness/unavailability

- Provider: [Rollbar](https://down.guide/providers/rollbar)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 19m
- started 2025-05-06 22:07 UTC
- id: DWN-b5eb78a0df
- Official page: https://status.rollbar.com/incidents/01JTKT736JX2JHDWJVXQD7MGKX

## Root cause
> It was caused by high load on one datastore.

[Postmortem](https://status.rollbar.com/incidents/01JTKT736JX2JHDWJVXQD7MGKX)

## Updates from Rollbar
### 2025-05-06 21:52 UTC: investigating
We're investigating slow/unavailable requests affecting the Dashboard, Item List and Item Detail in the web UI.

### 2025-05-06 21:54 UTC: investigating
We are continuing to investigate this issue.

### 2025-05-06 22:19 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-05-06 22:26 UTC: resolved
This incident has been resolved. It was caused by high load on one datastore. We identified a likely source of the high load and have implemented a fix to prevent it from recurring.

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