# Outbound SRTP calls are failing

- Provider: [LiveKit Cloud](https://down.guide/providers/livekit)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 3h 18m
- started 2026-05-06 19:46 UTC
- Global SIP
- LiveKit Cloud states the impact was 2026-05-06 18:10 to 19:58 UTC (1h 48m)
- id: DWN-b6f9b1422a
- Official page: https://stspg.io/qbl8g725c0ld

## Updates from LiveKit Cloud
### 2026-05-06 19:46 UTC: investigating
We have noted that outbound calls with both TLS and media encryption enabled via Twilio are failing. We are currently investigating and will update here as soon as we know more.

### 2026-05-06 20:05 UTC: monitoring
A fix has been implemented and we are monitoring the results. The issue persisted from 18:10 - 19:58 UTC.

### 2026-05-06 20:32 UTC: monitoring
We believe this incident was not provider-specific and as such have removed Twilio from the incident title.

### 2026-05-06 23:04 UTC: resolved
We are resolving this incident as we have not observed any additional errors since the fix was rolled out. We will follow up with a postmortem as soon as possible.

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