# Investigating alerts for increased timeout error rates on ListParticipants APIs

- Provider: [LiveKit Cloud](https://down.guide/providers/livekit)
- Confidence: Confirmed
- Impact: Operational
- lasted 1h 35m
- started 2026-08-12 18:34 UTC
- id: DWN-bb6fe27078
- Official page: https://stspg.io/3rz2x1rcg91j

## Updates from LiveKit Cloud
### 2026-08-12 18:34 UTC: investigating
We are currently investigating alerts for elevated server error rates on ListParticipants APIs across multiple regions. The impact appears to be intermittent and limited to a subset of room-management API requests. We will follow up with more details as soon possible.

### 2026-08-12 19:20 UTC: monitoring
Error rates on ListParticipants API requests returned to normal as of 18:58 UTC. We will follow up with more details as soon possible.

### 2026-08-12 20:09 UTC: resolved
Error rates on ListParticipants API requests recovered at 18:58 UTC and have remained stable since.

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