# Investigating slowness on copies, moves and chat messages in Basecamp 3

- Provider: [Basecamp](https://down.guide/providers/basecamp)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1h 26m
- started 2020-07-09 12:06 UTC
- Basecamp 5
- id: DWN-bc2ac46723
- Official page: https://www.37status.com/incidents/34

## Updates from Basecamp
### 2020-07-09 12:07 UTC: investigating
We're currently investigating slow background operations that affect moves, copies and chat message publishing in Campfire.

### 2020-07-09 13:05 UTC: investigating
We have isolated a possible cause for the issue and are working on remediation. We're also seeing delays on notifications and it's possible some notifications will end up being duplicated in the Hey menu.

### 2020-07-09 13:33 UTC: resolved
We've cleared the cause that was affecting our database load and background queues are again back to normal levels. Everything should be fine again.

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