# New Ad Accounts failing to provision admins

- Provider: [OpenAI](https://down.guide/providers/openai)
- Confidence: Confirmed
- Impact: Degraded
- lasted 4h 31m
- started 2026-10-22 19:36 UTC
- id: DWN-bd16730306
- Official page: https://status.openai.com/incidents/01M5JHVJVC8WAXB4WRYFMKG6HP

## Updates from OpenAI
### 2026-10-22 19:36 UTC: identified
We have identified that new ad accounts are failing to assign their creator admin. We are investigating the issue.

### 2026-10-22 21:30 UTC: identified
We have identified the issue and are working to implement the mitigation.

### 2026-10-22 23:45 UTC: monitoring
We have applied the mitigation and are monitoring the recovery.

### 2026-10-23 00:07 UTC: resolved
All impacted services have now fully recovered.

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