# All customers are unable to use our chat option for support.

- Provider: [Gusto](https://down.guide/providers/gusto)
- Confidence: Confirmed
- Impact: Major outage
- lasted 1h 33m
- started 2024-10-17 14:35 UTC
- Chat System
- id: DWN-bdabfa8ff9
- Official page: https://stspg.io/k5hqp03ywhgy

## Updates from Gusto
### 2024-10-17 14:35 UTC: investigating
We are currently investigating this issue. For support, please request a call through the Support tab of your Gusto account.

### 2024-10-17 15:57 UTC: identified
The issue has been identified and a fix is being implemented.

### 2024-10-17 16:01 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2024-10-17 16:08 UTC: resolved
This incident has been resolved.

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