# Issues with login and transfers

- Provider: [Wise](https://down.guide/providers/wise)
- Confidence: Confirmed
- Impact: Degraded
- lasted 3h 27m
- started 2025-11-18 12:39 UTC
- 📱 Mobile App, 📰 Website, 💱 Account +2
- id: DWN-be5330420e
- Official page: https://stspg.io/fzyk82lm7qmw

## Updates from Wise
### 2025-11-18 12:39 UTC: identified
We are currently experiencing issues on our platform due to a third party provider reporting an outage. As a result, some customers might experience issues when using our website or making payments. Our team is already working on a solution.
This issue might impact Wise Platform API customers too.

### 2025-11-18 14:37 UTC: identified
We are aware that some customers are experiencing issues using our mobile apps. Our team continues to monitor the third party service provider outage and will report updates as they become available.

### 2025-11-18 14:54 UTC: monitoring
A fix has been implemented and we are monitoring the results. We will continue to report updates as they become available.

### 2025-11-18 16:06 UTC: resolved
This incident has been resolved, all services are operational.

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