# \[office365\] \[gmail\] delays in sending and receiving messages for customers in \[us-west-1\], \[us-west-2\], and \[eu-west-1\]

- Provider: [Front](https://down.guide/providers/front)
- Confidence: Confirmed
- Impact: Degraded
- lasted 4h 23m
- started 2026-09-23 10:38 UTC
- Gmail, O365
- eu, eu-west-1, us, us-west-1
- id: DWN-bf3fa41a56
- Official page: https://stspg.io/wq3rfc2x5fyj

## Updates from Front
### 2026-09-23 10:38 UTC: investigating
We are experiencing delays in processing Office 365 and Gmail messages. Both sending and receiving are impacted. We are investigating.

### 2026-09-23 11:34 UTC: investigating
We are continuing to investigate the issue.

### 2026-09-23 12:47 UTC: monitoring
We have deployed a fix and delivery times are returning to normal. Some channels are still catching up on a backlog of messages. We are continuing to monitor the health of our systems.

### 2026-09-23 15:01 UTC: resolved
This incident has been resolved.

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