Messages experiencing delays in their delivery

What to do

• Check whether you use Mailjet Outgoing SMTP. Check your stack

  Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 5h 46m it lasted.

  Anything that failed between 2023-06-22 15:59 UTC and 2023-06-22 21:44 UTC may need a replay.

• Subscribe to Mailjet's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mailjet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mailjet 7

1. identifiedJun 22, 2023, 3:59 PM UTC

   Engineers have identified the issue and are continuing to work on a resolution.

   provider

2. identifiedJun 22, 2023, 4:16 PM UTC

   Engineers continue to work on the issue and are restarting services which may temporarily impact other services.

   provider

3. identifiedJun 22, 2023, 5:59 PM UTC

   We are continuing to work on a fix for this issue.

   provider

4. identifiedJun 22, 2023, 7:00 PM UTC

   The issue has been remediated and systems are beginning to process normally, but outbound mail is still delayed. Next update in one hour.

   provider

5. identifiedJun 22, 2023, 8:13 PM UTC

   A resolution has been put in place and systems are stabilized. We are still processing outbound mail queues and customers may still see delays in outbound email.

   provider

6. monitoringJun 22, 2023, 8:57 PM UTC

   We are continuing to monitor outbound mail queues and will provide the next update when outbound mail is being delivered within normal thresholds.

   provider

7. resolvedJun 22, 2023, 9:44 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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