# Hey Billing Errors

- Provider: [Basecamp](https://down.guide/providers/basecamp)
- Confidence: Confirmed
- Impact: Degraded
- lasted 35m
- started 2021-11-17 02:30 UTC
- HEY
- id: DWN-c01f69289d
- Official page: https://www.37status.com/incidents/47

## Updates from Basecamp
### 2021-11-17 02:30 UTC: investigating
We're investigating issues with our billing provider so some users may see errors when trying to update their billing details in Hey. We're actively investigating/tracking the issue with our provider now. We're so sorry for the trouble.

### 2021-11-17 03:06 UTC: resolved
Our billing provider has confirmed things are looking OK now. We've been able to confirm billing is working as expected in Hey again. Thanks for your patience, everyone.

From the builder: does your app depend on Basecamp? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=basecamp) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Basecamp.

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