- Level
- confirmed
- Worst impact
- Degraded
- Components
- Rendering Infrastructure
- Down Index
- 13of 100
What to do
Check whether you use imgix Rendering Infrastructure. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6m it lasted.
Anything that failed between 2024-05-23 19:44 UTC and 2024-05-23 19:50 UTC may need a replay.Subscribe to imgix's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=imgix works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from imgix 3
- monitoring
On May 23rd, 19:19 UTC, we identified an issue affecting our rendering services due to a caching problem. This caused elevated rendering times and intermittent failures for some users. Our engineering team quickly diagnosed the issue and implemented a fix at 19:36 UTC. We are monitoring the system closely to ensure stability and confirm that the issue has been fully resolved. We appreciate your patience and understanding during this time.
provider
- resolved
This incident has been resolved.
provider
- postmortem
Postmortem What happened? On May 23, 2024, at 19:23 UTC, an increased load on the rendering infrastructure was detected. Actions were taken to scale out our system to handle the additional traffic. This incident was resolved at 19:36. How were customers impacted? During the incident, customers experienced increased error rates for recent renders, intermediate errors increased in our system, and response times for requests increased. What went wrong during the incident? During the incident, our team implemented a service change that led to assets being dropped. This led to an increase in requests to our system. The increased requests to our system led to 429 and 5XX errors. What will imgix do to prevent this in the future? To prevent similar incidents, we will: * Improve procedures for pre-scaling instances during critical updates. * Conduct impact assessments before issuing significant changes. * Enhance monitoring and alerting systems to predict and manage load increases better.
provider
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Corrections
None so far.
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Questions about DWN-c05f6467eb
Is imgix still down?
No, this incident was resolved 2024-05-23 19:50 UTC. For imgix's live state, see https://down.guide/providers/imgix.
How long did it last?
6m, from 2024-05-23 19:44 UTC to 2024-05-23 19:50 UTC, by the times imgix posted.
What was affected?
imgix named Rendering Infrastructure.
What caused it?
imgix hasn't published a root cause. If it does, it shows here.
Where does this come from?
imgix's official status page, https://status.imgix.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.