# 2026-September-30 Service Incident

- Provider: [Sauce Labs](https://down.guide/providers/saucelabs)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 1h 14m
- started 2026-09-30 10:04 UTC
- eu, eu-central-1
- id: DWN-c0a6f336c9
- Official page: https://stspg.io/0v3nd8dnyrjg

## Updates from Sauce Labs
### 2026-09-30 10:04 UTC: investigating
We are currently seeing elevated error rates for real device tests in EU-Central-1 data center. We are investigating.

### 2026-09-30 11:18 UTC: resolved
Real Device test error rates have returned to normal in the EU-Central-1 data center. All services are fully operational.

### 2026-10-14 17:12 UTC: postmortem
Dates: 
Wednesday, September 30th 2026, 09:04 UTC - 10:49 UTC.
What happened:
Real Device Automated Tests experienced failure to start in the EU Central data center, with error rates reaching up to 25%.
Why it happened:
A deployment led to increased cache misses and elevated load on the underlying infrastructure.
How we fixed it:
Service was restored by rolling back to a previous version.
What we are doing to prevent it from happening again:
Alternative caching strategies are being considered to increase effectiveness of the cache.

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