# Intermittent Docs Sites loading issues

- Provider: [Help Scout](https://down.guide/providers/help-scout)
- Confidence: Confirmed
- Impact: Degraded
- lasted 0m
- started 2025-12-22 06:00 UTC
- id: DWN-c1026223fc
- Official page: https://stspg.io/158xzfq4lr9v

## Updates from Help Scout
### 2025-12-22 06:00 UTC: resolved
Our team investigated and resolved an issue that prevented some of our customers' Docs sites from loading. All sites should now be loading as expected. If you're still experiencing issues, please contact our support team so we can investigate further.

From the builder: does your app depend on Help Scout? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=help-scout) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Help Scout.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-c1026223fc), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.