# Download issues for designs with uploaded images

- Provider: [Canva](https://down.guide/providers/canva)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 2h 3m
- started 2026-01-28 22:18 UTC
- Downloading designs
- id: DWN-c1f84f8ad8
- Official page: https://stspg.io/ckn0z740zwy5

## Updates from Canva
### 2026-01-28 22:18 UTC: identified
Some users may experience download issues with designs that include uploaded photos or image files.

### 2026-01-29 00:21 UTC: resolved
Thank you for your patience and understanding.
As a workaround, you can try the following steps:
- Remove the affected image from your design
- Re-add the image to the design
- Re-apply any photo edits
- Try downloading again

From the builder: does your app depend on Canva? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=canva) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Canva.

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