# Delay in document list for a few customers

- Provider: [Vectara](https://down.guide/providers/vectara)
- Confidence: Confirmed
- Impact: Operational
- lasted 17m
- started 2024-12-19 19:20 UTC
- Console, Document
- id: DWN-c2b6edd42e
- Official page: https://stspg.io/kcc5k9qd4z31

## Updates from Vectara
### 2024-12-19 19:20 UTC: identified
For some customers, newly uploaded documents appear late in the console. No document is lost, they are being processed. The problem has been identified, and a fix is in progress.

### 2024-12-19 19:37 UTC: resolved
This incident has been resolved.

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