# Errors Adding New 1:1 Templates

- Provider: [Lattice](https://down.guide/providers/lattice)
- Confidence: Confirmed
- Impact: Degraded
- lasted 3h 13m
- started 2025-08-05 19:29 UTC
- Lattice Application
- id: DWN-c2f3bb644b
- Official page: https://stspg.io/j7y77rbzkmgf

## Updates from Lattice
### 2025-08-05 19:29 UTC: investigating
Users are unable to add new 1:1 templates to 1:1 meetings, resulting in a Something Went Wrong error. Team is investigating.

### 2025-08-05 19:57 UTC: identified
Our team has identified the underlying root cause and a fix is being implemented.

### 2025-08-05 22:03 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-08-05 22:43 UTC: resolved
This incident has been resolved.

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