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Hotjar

Incident

Elevated latency causing slow performance

Operational Lasted 3h 3m · started · Hotjar's page

DWN-c4b2725a47

Level
confirmed
Worst impact
Operational
Regions
us

What to do

  • Check whether you use Hotjar in us. Check your stack

    Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3h 3m it lasted.

    Anything that failed between 2024-03-11 10:54 UTC and 2024-03-11 13:57 UTC may need a replay.
  • Subscribe to Hotjar's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=hotjar works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Hotjar 3

  1. investigating

    We're investigating an issue with elevated latency in our database, which may cause longer load times, slower processing of sessions, and other delays in Hotjar functions. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

    provider

  2. monitoring

    The database performance has returned to the expected levels. Our engineers will monitor the situation to ensure that everything is back to normal.

    provider

  3. resolved

    This incident is now resolved. Thanks for bearing with us!

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-c4b2725a47

Is Hotjar still down?

No, this incident was resolved 2024-03-11 13:57 UTC. For Hotjar's live state, see https://down.guide/providers/hotjar.

How long did it last?

3h 3m, from 2024-03-11 10:54 UTC to 2024-03-11 13:57 UTC, by the times Hotjar posted.

What was affected?

Hotjar named in us.

What caused it?

Hotjar hasn't published a root cause. If it does, it shows here.

Where does this come from?

Hotjar's official status page, https://status.hotjar.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.