# High latency retrieving call logs

- Provider: [Vapi](https://down.guide/providers/vapi)
- Confidence: Confirmed
- Impact: Degraded
- lasted 4h 53m
- started 2026-06-26 19:55 UTC
- id: DWN-c4b95c050c
- Official page: https://status.vapi.ai/incident/936394

## Updates from Vapi
### 2026-06-26 19:55 UTC: update
We are investigating reports of high latency when viewing logs within the dashboard. At this time we do not see any impact to call success rate, this issue appears isolated to accessing logs of calls once completed.

### 2026-06-26 20:51 UTC: update
We have identified the root cause of this issue and are working to deploy a fix.

### 2026-06-26 23:03 UTC: update
We are continuing our work to deploy this fix across our services. Our next update will be once the fix is successfully deployed everywhere.

### 2026-06-27 00:48 UTC: resolved
We have deployed a fix for this issue and are observing full resolution. All systems are fully operational. Our team will continue to monitor.

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