# Media Library / asset visibility

- Provider: [Cloudinary](https://down.guide/providers/cloudinary)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1d
- started 2026-08-13 17:04 UTC
- Media Delivery
- id: DWN-c600efbc6a
- Official page: https://stspg.io/lm2yhv18cqsb

## Updates from Cloudinary
### 2026-08-13 17:04 UTC: investigating
Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search.
Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.

### 2026-08-13 19:10 UTC: identified
We have identified the root cause of the issue affecting asset visibility in the Media Library. Our engineering team is actively working on a resolution.
Asset delivery is not impacted. We will provide another update as soon as more information is available.

### 2026-08-13 20:11 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-08-14 17:45 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on Cloudinary? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=cloudinary) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Cloudinary.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-c600efbc6a), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.