# We observe degraded performance on incident timeline functionality

- Provider: [Opsgenie](https://down.guide/providers/opsgenie)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1h 32m
- started 2023-08-28 17:57 UTC
- Incident Flow
- id: DWN-c752938cfd
- Official page: https://stspg.io/vy4b2ntywz8m

## Updates from Opsgenie
### 2023-08-28 17:57 UTC: investigating
We observe degraded performance on incident timeline functionality. 
We are investigating the issue and we will provide more details within the next hour.

### 2023-08-28 19:03 UTC: identified
Some misconfiguration caused the incident. 
We identified the root cause and reverting the change.

### 2023-08-28 19:10 UTC: monitoring
The rollback completed successfully and we observed the remediation. 
The functionality is fully working now, and we are closely monitoring the system.

### 2023-08-28 19:30 UTC: resolved
The issue has been resolved completely and all the functionality is fully working now. 
The customers experienced some latencies for the entries added to the incident timeline during the incident. However, there is not data loss and all the messages processed successfully.

From the builder: does your app depend on Opsgenie? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=opsgenie) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Opsgenie.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-c752938cfd), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.