# Outbound 10DLC MMS Delivery Incident

- Provider: [Bandwidth](https://down.guide/providers/bandwidth)
- Confidence: Confirmed
- Impact: Degraded
- lasted 16h 29m
- started 2026-11-02 20:05 UTC
- MMS Messaging (MM4)
- Bandwidth states the impact was 2026-11-03 13:40 UTC to 2026-11-04 01:00 UTC (11h 20m)
- id: DWN-c8e68c8d17
- Official page: https://stspg.io/kc4ck3r3x5dj

## Updates from Bandwidth
### 2026-11-02 20:05 UTC: investigating
Bandwidth teams have identified an off-network incident impacting the timely delivery of MMS messages to T-Mobile and Verizon destinations. Bandwidth is working with this industry provider to restore expected MMS delivery.

### 2026-11-03 12:34 UTC: resolved
This incident has been resolved.

### 2026-11-05 12:32 UTC: postmortem
Between 13:40 UTC on November 3rd and 01:00 UTC on November 4th, outbound MMS delivery to T-Mobile and Verizon was delayed, and some messages expired before delivery. Short code MMS to AT&T was also delayed. 
Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. 
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

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