# docs.python.org backend down

- Provider: [PyPI](https://down.guide/providers/pypi)
- Confidence: Confirmed
- Impact: Major outage
- lasted 2h 59m
- started 2022-08-26 13:19 UTC
- docs.python.org - Backends
- id: DWN-c9359aa357
- Official page: https://stspg.io/jtbs9zkzzlyn

## Root cause
> The underlying cause is that the host is running on a host with degraded storage performance.

[Postmortem](https://stspg.io/jtbs9zkzzlyn)

## Updates from PyPI
### 2022-08-26 13:19 UTC: identified
The backends for docs.python.org are currently unavailable. They became unresponsive at approximately 12:00 UTC and we have been unable to bring the cloud server back online via administration panel. We are working with our hosting provider to bring the host back online.

### 2022-08-26 13:20 UTC: identified
Our CDN will continue to serve pages that are cached, but some docs.python.org URLs will not be able to load. In the event of cache expiry some pages that were previously cached may become unavailable.

### 2022-08-26 13:43 UTC: monitoring
Host is back online and we are monitoring the status of the services it backs.

### 2022-08-26 14:03 UTC: identified
The underlying cause is that the host is running on a host with degraded storage performance. We will be taking the host back offline to migrate it to a new underlying system.

### 2022-08-26 16:18 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on PyPI? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=pypi) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention PyPI.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-c9359aa357), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.