# Degraded Service: Insights API and Boards Inaccessible

- Provider: [Vapi](https://down.guide/providers/vapi)
- Confidence: Confirmed
- Impact: Degraded
- ongoing for 1d 1h
- started 2026-11-10 00:27 UTC
- Vapi Dashboard
- id: DWN-cb26750d13
- Official page: https://status.vapi.ai/incidents/1120407

## Summary
Vapi says its /insights endpoints are degraded, affecting Boards. Creating, editing and running reporting insights is temporarily disabled while a fix rolls out. Full restore is expected tomorrow afternoon PT. Calls, assistants and the rest of the API are unaffected.

_Written by anthropic/claude-haiku-5.5 from Vapi's own updates._

## Updates from Vapi
### 2026-11-10 00:27 UTC: degraded
The /insights endpoints is currently experiencing an issue. This will impact any customer that use this endpoint to pull data through insights or use boards to visualize. Calls and structured outputs are not impacted. We are investigating the root cause.

### 2026-11-10 01:42 UTC: degraded
We have identified the cause of the issue and have developed a fix. We are testing that change before re-deploying and will provide an update shortly.

### 2026-11-10 04:02 UTC: degraded
We’ve temporarily disabled creating, editing and running reporting insights while we roll out a fix. Your existing insights and their data are safe. Calls, assistants and the rest of the API are not affected.
We expect to restore full insights functionality tomorrow afternoon (PT) and will post an update when the functionality is available. Sorry for the disruption.

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