# 2025-November-3 Resolved Service Incident

- Provider: [Sauce Labs](https://down.guide/providers/saucelabs)
- Confidence: Confirmed
- Impact: Degraded
- lasted 0m
- started 2025-11-03 16:19 UTC
- eu
- Sauce Labs states the impact was 2025-11-03 12:40 to 14:25 UTC (1h 45m)
- id: DWN-cb276543df
- Official page: https://stspg.io/r3bwph15zgs4

## Updates from Sauce Labs
### 2025-11-03 16:00 UTC: resolved
Access to test results was interrupted in our EU Data Center from 12:40 UTC to 14:25 UTC. The issue has been identified and resolved.

### 2025-12-11 17:16 UTC: postmortem
Dates:
Monday November 3 2025, 12:40 UTC - 14:25 UTC.
What happened:
The Sauce Labs dashboard for Insights and Test Results was unresponsive, causing issues showing test results and related information.
Why it happened:
A data store for some components of the dashboard experienced unusually high load, resulting in an unresponsive service.
How we fixed it:
The issue was resolved by increasing the resources for the affected data store service.
What we are doing to prevent it from happening again:
Support for the 3rd party vendor's logging and metrics tools has been improved.

From the builder: does your app depend on Sauce Labs? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=saucelabs) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Sauce Labs.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-cb276543df), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.