# Issue with downloading exports from our App API

- Provider: [Customer.io](https://down.guide/providers/customerio)
- Confidence: Confirmed
- Impact: Operational
- lasted 11m
- started 2026-01-21 20:45 UTC
- id: DWN-cb42bc0908
- Official page: https://stspg.io/yjsrr8v3px03

## Updates from Customer.io
### 2026-01-21 20:45 UTC: identified
Our team is aware of and has identified an issue that is causing our App API to return a 500 error when attempting to download custom exports. We're working on getting a resolution in place, and appreciate your patience.

### 2026-01-21 20:55 UTC: resolved
This incident has been resolved.

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