# Service degradation with Zoom Contact Center smart note generation impacting a subset of users.

- Provider: [Zoom](https://down.guide/providers/zoom)
- Confidence: Confirmed
- Impact: Degraded
- lasted 25m
- started 2026-08-11 14:48 UTC
- Zoom AIC
- Zoom states the impact was 2026-08-11 13:05 to 14:30 UTC (1h 25m)
- id: DWN-cc61cf9dfa
- Official page: https://stspg.io/l063vn4mb974

## Updates from Zoom
### 2026-08-11 14:48 UTC: monitoring
On 08/11/2026, Between 13:05 UTC to 14:30 UTC, A subset of users may have experienced issues with Zoom Contact Center smart note generation.
This incident has been resolved and the affected services have been restored.

### 2026-08-11 15:13 UTC: resolved
This incident has been resolved and the affected services have been restored.

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