Database connection issue

What to do

• Check whether you use Bland AI API, API, AWS ec2-ap-southeast-2, AWS ec2-us-west-2 and 1 more in ap-southeast-2, us, us-west-2. Check your stack

  Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 23m it lasted.

  Anything that failed between 2025-05-12 07:16 UTC and 2025-05-12 08:39 UTC may need a replay.

• Subscribe to Bland AI's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=bland works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Bland AI 6

1. identifiedMay 12, 2025, 7:16 AM UTC

   A small percentage of customers are facing issues of calls not connecting because of a database connection issue. This issue started at 9:30pm.

   provider

2. monitoringMay 12, 2025, 7:40 AM UTC

   A fix has been implemented and we're monitoring.

   provider

3. identifiedMay 12, 2025, 7:46 AM UTC

   A database issue is affecting our API requests from connecting. The fix will be live within 5 minutes.

   provider

4. identifiedMay 12, 2025, 7:48 AM UTC

   We are continuing to work on a fix for this issue.

   provider

5. monitoringMay 12, 2025, 7:48 AM UTC

   The fix has been deployed and calls should be back to normal. We are monitoring for any further issues.

   provider

6. resolvedMay 12, 2025, 8:39 AM UTC

   Our database provider was facing Intermittent Pooler Connectivity Issues. The incident has been resolved.

   provider

Corrections

None so far.

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