# Intermittent 503 errors in certain regions

- Provider: [WorkOS](https://down.guide/providers/workos)
- Confidence: Confirmed
- Impact: Degraded
- lasted 4h 19m
- started 2026-11-07 19:51 UTC
- Dashboard, AuthKit
- id: DWN-cdb2d4d3c1
- Official page: https://stspg.io/2m084kx8vmjn

## Summary
WorkOS says intermittent 503 errors affected a small fraction of requests routed through certain regions, primarily Ashburn, Virginia, due to an issue with an upstream provider. The upstream provider mitigated the issue, 503 error rates returned to normal, and the incident is now resolved.

_Written by anthropic/claude-haiku-5.5 from WorkOS's own updates._

## Updates from WorkOS
### 2026-11-07 19:51 UTC: identified
We're seeing intermittent 503 errors on a small fraction of requests routed through certain regions, primarily Ashburn, Virginia. We've isolated this to an issue with an upstream provider and are working with them on a resolution.

### 2026-11-07 21:24 UTC: identified
We continue to see intermittent 503 errors on a small fraction of requests routed through certain regions, primarily Ashburn, Virginia. We will provide updates as they become available while we work with our upstream provider.

### 2026-11-07 23:24 UTC: identified
We continue to see intermittent 503 errors on a small fraction of requests routed through Ashburn, Virginia. We continue to work with the upstream provider.

### 2026-11-08 00:02 UTC: monitoring
Our upstream provider has mitigated the issue affecting those edge regions and 503 error rates have returned to normal.

### 2026-11-08 00:10 UTC: resolved
This incident has been resolved.

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