# KB Retrieval and QA Failure

- Provider: [Retell AI](https://down.guide/providers/retell)
- Confidence: Confirmed
- Impact: Degraded
- lasted 28m
- started 2026-04-13 23:47 UTC
- QA, Knowledge Base
- id: DWN-ce151b4ec5
- Official page: https://stspg.io/g8gwc7r8vv1r

## Updates from Retell AI
### 2026-04-13 23:47 UTC: monitoring
The KB retrieval and QA experienced an issue due to an unintended code change. The issue has been resolved, and we are actively monitoring the systems to ensure continued stability.

### 2026-04-14 00:15 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on Retell AI? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=retell) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Retell AI.

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