# Lightstep web application is unavailable

- Provider: [ServiceNow Cloud Observability](https://down.guide/providers/lightstep)
- Confidence: Confirmed
- Impact: Major outage
- lasted 2h 16m
- started 2022-12-02 01:01 UTC
- PagerDuty Events API, US - Service Directory, US - Unified Alerting +9
- us
- id: DWN-ceadcd4a16
- Official page: https://stspg.io/cxtx152rpwcd

## Updates from ServiceNow Cloud Observability
### 2022-12-02 01:01 UTC: investigating
We are currently investigating this issue.

### 2022-12-02 01:53 UTC: investigating
We are continuing to actively investigate this issue.

### 2022-12-02 02:13 UTC: investigating
We are continuing to actively investigate this issue.

### 2022-12-02 02:34 UTC: investigating
We are continuing to actively investigate this issue.

### 2022-12-02 02:51 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2022-12-02 03:18 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on ServiceNow Cloud Observability? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=lightstep) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention ServiceNow Cloud Observability.

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