# Rollout - Degraded SAML service

- Provider: [CloudBees](https://down.guide/providers/jenkins)
- Confidence: Confirmed
- Impact: Degraded
- lasted 9h 58m
- started 2020-09-08 15:22 UTC
- us
- id: DWN-cf4da267f2
- Official page: http://stspg.io/w6ghsdq01m6k

## Updates from CloudBees
### 2020-09-08 15:22 UTC: investigating
Existing SAML users can login, however re-linking your SAML user and new SAML user invites are currently not working.

### 2020-09-09 01:20 UTC: resolved
We are closing this incident as the nature of the limitation has been identified. We will post an updated note when the system limitation is resolved (this is a high priority issue with multiple engineers working to resolve the issue).
Until that time, please deactivate SAML restricted mode and create a new user on your account to maintain access.
If you have any questions or concerns - please contact us via https://support.cloudbees.com

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