# API Service Degradation

- Provider: [Chargebee](https://down.guide/providers/chargebee)
- Confidence: Confirmed
- Impact: Degraded
- lasted 2h 13m
- started 2025-12-10 04:08 UTC
- API (US), API (EU), API (AU)
- eu, us
- Chargebee states the impact was 2025-12-10 02:00 to 05:40 UTC (3h 40m)
- id: DWN-cf56f63ab1
- Official page: https://stspg.io/77w4k43rtzmw

## Updates from Chargebee
### 2025-12-10 04:08 UTC: identified
We are experiencing intermittent API timeouts in the US region due to an issue with our cloud service provider. We will share further updates as we make progress.

### 2025-12-10 06:14 UTC: monitoring
Between 02:00 and 05:40 UTC, we experienced elevated error rates and increased latencies across all regions. During this period, customers may have encountered 5XX errors and slower response times when making API calls. The underlying issue has been resolved by AWS, and all services have fully recovered.
We will continue to monitor the platform to ensure ongoing stability.

### 2025-12-10 06:21 UTC: resolved
This incident has been resolved.

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