# Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada

- Provider: [Twilio](https://down.guide/providers/twilio)
- Confidence: Confirmed
- Impact: Degraded
- lasted 14h 13m
- started 2026-11-08 14:58 UTC
- Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap +1
- ca
- id: DWN-cf9f09376d
- Official page: https://stspg.io/tns3h72gg0l6

## Summary
Twilio says the incident affecting Silent Network Authentication (SNA) verification and Lookup API transactions on EnStream in Canada is resolved, and both are operating normally as of 2026-11-09 05:11 UTC. Earlier, the provider said affected API transactions might temporarily fail over to SMS OTP.

_Written by anthropic/claude-haiku-5.5 from Twilio's own updates._

## Updates from Twilio
### 2026-11-08 14:58 UTC: investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-08 16:08 UTC: investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-08 16:59 UTC: identified
We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 1 hour or as soon as more details become available.

### 2026-11-08 18:02 UTC: identified
We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 2 hour or as soon as more details become available.

### 2026-11-08 20:09 UTC: identified
We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 4 hour or as soon as more details become available.

### 2026-11-08 23:00 UTC: monitoring
We have observed recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving EnStream in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-09 01:03 UTC: monitoring
We have observed recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving EnStream in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-11-09 05:11 UTC: resolved
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on EnStream in Canada and Lookup API transactions involving EnStream in Canada are operating normally.

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