# Some customers may be experiencing issues with contact center on-duty status

- Provider: [Dialpad](https://down.guide/providers/dialpad)
- Confidence: Confirmed
- Impact: Degraded
- lasted 23h 56m
- started 2025-04-10 19:05 UTC
- Contact Center
- id: DWN-d06f5739b2
- Official page: https://stspg.io/y0vq473mvlj0

## Updates from Dialpad
### 2025-04-10 19:05 UTC: investigating
Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue, please restart the app.

### 2025-04-10 19:40 UTC: investigating
Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue on the desktop app, please try the Dialpad web app using these instructions: https://help.dialpad.com/docs/use-the-dialpad-web-app

### 2025-04-10 20:07 UTC: monitoring
A potential fix has been implemented and we are monitoring the results. If you continue to experience the issue, please restart the app.

### 2025-04-11 19:01 UTC: resolved
This incident has been resolved.

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