# Gateway API (Lookup API) Failure Increase in United States

- Provider: [Twilio](https://down.guide/providers/twilio)
- Confidence: Confirmed
- Impact: Degraded
- ongoing for 1h 12m
- started 2026-11-15 14:18 UTC
- Lookup SIM Swap
- us
- id: DWN-d0cc203350
- Official page: https://stspg.io/ntcnsrjy4bfd

## Summary
Twilio says customers may be seeing failure responses for Lookup API transactions in the United States. The provider has identified the cause and is working to resolve the issue. The next update is expected within 1 hour.

_Written by anthropic/claude-haiku-5.5 from Twilio's own updates._

## Updates from Twilio
### 2026-11-15 14:18 UTC: investigating
Twilio customers may be experiencing failure responses for Lookup API transactions in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-15 14:27 UTC: identified
Twilio customers may be experiencing failure responses for Lookup API transactions in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-15 15:27 UTC: identified
Twilio customers may be experiencing failure responses for Lookup API transactions in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

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