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Bugsnag

Incident

Email outage

Operational Lasted 46m · started · Bugsnag's page

DWN-d30665d5dd

Level
confirmed
Worst impact
Operational

What to do

  • Check whether your product depends on Bugsnag. Check your stack

    Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 46m it lasted.

    Anything that failed between 2024-01-24 09:37 UTC and 2024-01-24 10:23 UTC may need a replay.
  • Subscribe to Bugsnag's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=bugsnag works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Bugsnag 2

  1. investigating

    We have been experiencing an outage to our emails since 01:56 AM UTC resulting in emails not being sent and are investigating the cause.

    provider

  2. resolved

    This incident has been resolved. Unfortunately all emails that would have been delivered during this outage have been lost - please accept our apologies for any inconvenience caused by this. BugSnag uses a third-party supplier to deliver emails. That supplier had temporarily suspended our account and they have acknowledged that this was due to a false positive with their internal tooling. Please rest assured that we are taking steps to ensure this does not happen again in the future.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-d30665d5dd

Is Bugsnag still down?

No, this incident was resolved 2024-01-24 10:23 UTC. For Bugsnag's live state, see https://down.guide/providers/bugsnag.

How long did it last?

46m, from 2024-01-24 09:37 UTC to 2024-01-24 10:23 UTC, by the times Bugsnag posted.

What caused it?

Bugsnag hasn't published a root cause. If it does, it shows here.

Where does this come from?

Bugsnag's official status page, https://bugsnag.status.smartbear.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.