# Issues with Shipments and Trackers

- Provider: [EasyPost](https://down.guide/providers/easypost)
- Confidence: Confirmed
- Impact: Operational
- lasted 3h 16m
- started 2025-11-12 16:26 UTC
- API, Tracking
- id: DWN-d4ebc3efd3
- Official page: https://stspg.io/dgcsb3pb21ky

## Updates from EasyPost
### 2025-11-12 16:26 UTC: identified
Some users are currently unable to retrieve shipments and trackers. The EasyPost team has identified the root cause and is working on a resolution.

### 2025-11-12 17:16 UTC: identified
A fix has been put in place. Service is beginning to normalize.

### 2025-11-12 17:54 UTC: monitoring
Issue has been resolved and we will continue to monitor.

### 2025-11-12 19:41 UTC: resolved
This incident has been resolved.

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