Some customers may be experiencing issues with calling

What to do

• Check whether you use Dialpad Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Meetings. Check your stack

  Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 6h 54m it lasted.

  Anything that failed between 2025-07-01 16:43 UTC and 2025-07-01 23:37 UTC may need a replay.

• Subscribe to Dialpad's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=dialpad works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Dialpad 5

1. investigatingJul 1, 2025, 4:43 PM UTC

   We are currently investigating this issue.

   provider

2. investigatingJul 1, 2025, 4:43 PM UTC

   The incident appears to have started at 16:30 UTC (9:30am Pacific) and ended 3 minutes later. We are investigating.

   provider

3. investigatingJul 1, 2025, 5:53 PM UTC

   We have not seen recurrence of the issue, but are continuing to investigate the root cause.

   provider

4. monitoringJul 1, 2025, 6:40 PM UTC

   We have identified the issue and have not seen recurrence. We will continue to monitor and root cause.

   provider

5. resolvedJul 1, 2025, 11:37 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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