# \[All Deployments\] AI Assistant Outage for new users

- Provider: [Duo Security](https://down.guide/providers/duo)
- Confidence: Confirmed
- Impact: Degraded
- lasted 7h 3m
- started 2026-02-18 18:28 UTC
- AI Assistant, AI Assistant, AI Assistant +45
- id: DWN-d56fe3780c
- Official page: https://stspg.io/x1l174zfxrnd

## Updates from Duo Security
### 2026-02-18 18:28 UTC: investigating
We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time.

### 2026-02-18 19:48 UTC: identified
We have identified the issue causing failures when administrators attempt to access the AI Assistant for the first time and are working to deploy a fix at this time.

### 2026-02-19 01:31 UTC: resolved
The issue causing the failures for administrators access of the AI Assistant is now resolved and full functionality is restored.
We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.

From the builder: does your app depend on Duo Security? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=duo) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Duo Security.

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