# Elevated error rates on Free product traffic

- Provider: [DeepL](https://down.guide/providers/deepl)
- Confidence: Confirmed
- Impact: Partial outage
- ongoing for 15h 28m
- started 2026-11-10 10:04 UTC
- us
- id: DWN-d63142ef08
- Official page: https://deeplstatus.trust.eu.pagerduty.com/posts/details/01M72ENRZ7XFBBWFMGCFGZ2VVV

## Summary
DeepL says error rates rose from 10:04 GMT on 10 Nov 2026 across DeepL Pro and Free Translate, Write and Glossaries, affecting roughly 10% of free traffic. At 12:13 GMT it said error rates had recovered and regular service was restored.

_Written by anthropic/claude-haiku-5.5 from DeepL's own updates._

## Updates from DeepL
### 2026-11-10 10:04 UTC: update
Affected Services: DeepL Pro - Translate, DeepL Free - Translate, DeepL Pro - Write, DeepL Free - Write, DeepL Pro - Glossaries
 Started: Tue, 10 Nov 2026 10:04:50 GMT
 Last Updated: Tue, 10 Nov 2026 10:04:50 GMT
 Updates: 
 10:04:50: Our monitoring has alerted us to an increase in error rates on our Free product. This appears to be affecting roughly 10% of free traffic. We're currently investigating and working on a fix.

### 2026-11-10 12:13 UTC: update
Affected Services: DeepL Pro - Translate, DeepL Free - Translate, DeepL Pro - Write, DeepL Free - Write, DeepL Pro - Glossaries
 Started: Tue, 10 Nov 2026 10:04:50 GMT
 Last Updated: Tue, 10 Nov 2026 12:13:34 GMT
 Updates: 
 10:04:50: Our monitoring has alerted us to an increase in error rates on our Free product. This appears to be affecting roughly 10% of free traffic. We're currently investigating and working on a fix.
 12:13:34: Error rates have recovered and regular service has been restored.

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