# HEY is having issues

- Provider: [Basecamp](https://down.guide/providers/basecamp)
- Confidence: Confirmed
- Impact: Major outage
- lasted 11m
- started 2021-04-21 15:52 UTC
- HEY
- id: DWN-d81e983c6e
- Official page: https://www.37status.com/incidents/44

## Updates from Basecamp
### 2021-04-21 15:52 UTC: investigating
We're seeing problems with files in HEY. Our team is taking a look now. Sorry for the interruption, everyone.

### 2021-04-21 16:01 UTC: investigating
We are continuing to investigate this issue.

### 2021-04-21 16:03 UTC: resolved
Files are back up now. We're still here monitoring the issues just in case. We're so sorry everyone.

From the builder: does your app depend on Basecamp? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=basecamp) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Basecamp.

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