# Syncing Outage

- Provider: [Hightouch](https://down.guide/providers/hightouch)
- Confidence: Confirmed
- Impact: Major outage
- lasted 43m
- started 2025-08-13 00:17 UTC
- AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia) +3
- ap-south-1, apac, eu, eu-west-1
- id: DWN-d90cc47fbe
- Official page: https://stspg.io/rj6z13gl2s2p

## Updates from Hightouch
### 2025-08-13 00:17 UTC: investigating
We are investigating issues with our syncing engine causing syncs to fail or not run.

### 2025-08-13 00:20 UTC: investigating
We are investigating issues with our syncing engine causing syncs to fail or not run.

### 2025-08-13 01:00 UTC: resolved
The issues has been identified and fixed, and syncs are now recovering.

From the builder: does your app depend on Hightouch? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=hightouch) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Hightouch.

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