- Level
- confirmed
- Worst impact
- Degraded
- Components
- Solr
- Down Index
- 24of 100
What to do
Check whether you use Pantheon Solr. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 11d 14h it lasted.
Anything that failed between 2026-10-30 00:36 UTC and 2026-11-10 15:33 UTC may need a replay.Subscribe to Pantheon's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=pantheon works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Pantheon 17
- investigating
We are investigating Solr issue where indexing fails on a subset of sites. Our engineering team is investigating the cause and working toward a resolution. We will provide another update as more information becomes available.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- monitoring
No new reports with solr issue but we are still monitoring the results of the implemented fix.
provider
- monitoring
We have received no new reports of Solr indexing issues since our last update. The fix restored indexing for most affected sites with no action needed on their side. We are continuing to work on the remaining sites and will follow up with those customers directly. We will share another update if there is a change.
provider
- monitoring
We have received no new reports of Solr indexing issues. The fix remains in place, and we are continuing to monitor its results. We will share another update if there is a change.
provider
- monitoring
Solr indexing remains under observation, with the fix still in place. We will post again if the status changes.
provider
- monitoring
We are continuing to monitor the implemented fix for any further issues. Thank you for your patience.
provider
- monitoring
We are observing the fix for any further issues. Thank you for your patience.
provider
- monitoring
Solr indexing has been mostly restored for the affected subset of sites, and we are continuing to monitor the results. We will share another update if there is a change. Thank you for your patience. If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io for direct assistance.
provider
- monitoring
We are continuing to monitor the implemented fix and results. If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io for direct assistance.
provider
- monitoring
We are continuing to monitor the implemented fix and Solr indexing results for affected sites. We'll share another update if the status changes. If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io.
provider
- monitoring
We are continuing to monitor for any further issues. Should you require immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io.
provider
- monitoring
Batch remediation is continuing, and Solr indexing has been restored for many affected sites. Some live sites still require manual attention, and additional remediation is planned to begin today. Non-live environments will be addressed at a lower priority. We’ll continue monitoring Solr indexing and share another update if anything changes. If you need immediate assistance, start a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io.
provider
- monitoring
All live sites have been remediated. Batch remediation for non-live sites is in progress. We'll share another update as remediation progresses.
provider
- monitoring
Batch remediation for non-live sites is ongoing. We’ll share another update when it’s complete or if there’s a significant change.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-da73286bbc
Is Pantheon still down?
No, this incident was resolved 2026-11-10 15:33 UTC. For Pantheon's live state, see https://down.guide/providers/pantheon.
How long did it last?
11d 14h, from 2026-10-30 00:36 UTC to 2026-11-10 15:33 UTC, by the times Pantheon posted.
What was affected?
Pantheon named Solr.
What caused it?
Pantheon hasn't published a root cause. If it does, it shows here.
Where does this come from?
Pantheon's official status page, https://status.pantheon.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.