# Users are unable to sign In to MURAL

- Provider: [Mural](https://down.guide/providers/mural)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 1h 22m
- started 2022-09-23 10:09 UTC
- Authentication
- id: DWN-dae70755da
- Official page: https://stspg.io/mw752x2cm1zp

## Root cause
> We determined that the issues were being caused by a recent code change which unexpectedly impacted our infrastructure capacity.

Category: Deploy or config change. [Postmortem](https://stspg.io/mw752x2cm1zp)

## Updates from Mural
### 2022-09-23 10:09 UTC: investigating
Users may be intermittently unable to sign in to MURAL. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP.
Please check our status page for the most up-to-date info 👉 status.mural.co/

### 2022-09-23 10:28 UTC: monitoring
The issue has been mitigated and users are now able to sign back into MURAL; we continue to monitor the situation. Once again, we'd like to apologize for any disruption this might have caused. 
Please check our status page for the most up-to-date info 👉 status.mural.co/

### 2022-09-23 11:31 UTC: resolved
The issue is now resolved and users are able to sign back into MURAL correctly.
Once again, we'd like to apologize for any disruption this might have caused.

### 2022-10-13 21:42 UTC: postmortem
What Happened?
At 09:43 UTC on September 23rd 2022 our automated monitoring indicated that users were receiving intermittent errors when trying to access MURAL. We determined that the issues were being caused by a recent code change which unexpectedly impacted our infrastructure capacity. We were able to provisionally mitigate this by increasing capacity, resolving the issue definitively through an updated code change.
‌
Summary
This incident impacted service availability from 09:43 UTC to 10:42 UTC, for a total of 1 hour of intermittent downtime. No data was lost, however some members would have experienced troubles accessing their MURAL data.
‌
What we’ve done to avoid this happening again
We are documenting the constraints identified through this outage as guidance for future changes. In addition to this we are reviewing our automated infrastructure capacity management to ensure we stay within acceptable parameters.
We are also reviewing protocols to maintain system stability, should this specific issue occur again.

From the builder: does your app depend on Mural? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=mural) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Mural.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-dae70755da), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.