# Elevated error rate on ontrac Transaction API

- Provider: [Shippo](https://down.guide/providers/shippo)
- Confidence: Confirmed
- Impact: Degraded
- lasted 4h 32m
- started 2026-09-30 02:02 UTC
- OnTrac
- id: DWN-dba47d9128
- Official page: https://stspg.io/8fbbgp81rqfk

## Updates from Shippo
### 2026-09-30 02:02 UTC: investigating
We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.

### 2026-09-30 06:31 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-30 06:34 UTC: resolved
This incident has been resolved.

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