- Level
- confirmed
- Worst impact
- Major outage
- Components
- Analytics, API, CAT web editor, Connectors, File processing, Machine translation, Project management, Term base, Translation memory
- Regions
- eu
What to do
Check whether you use Phrase Analytics, API, CAT web editor, Connectors and 5 more in eu. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 19m it lasted.
Anything that failed between 2025-03-27 08:18 UTC and 2025-03-27 08:36 UTC may need a replay.Subscribe to Phrase's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=phrase works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Phrase 5
- investigating
We are currently experiencing a performance disruption of all Phrase TMS (EU) components. Our engineering team is investigating the issue.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
- postmortem
Introduction We would like to share more details about the events that occurred with Phrase between 9:01 AM CET and 9:17 AM CET on March 27, 2025 which led to an outage of all Phrase TMS \(EU\) components and what Phrase engineers are doing to prevent these issues from reoccurring. Timeline 09:01 AM CET: The number of processed requests began to slowly decline. 09:07 AM CET: Monitoring systems alerted our on-call teams about the instability of the environment. 09:12 AM CET: Support tickets started to appear. Our engineers begin investigating the situation. 09:17 AM CET: A faulty component was identified and restarted, which stabilized the environment. Root Cause One of the caching components nodes became overloaded with incoming traffic. This caused dependent services to experience significant delays while waiting for responses from the cache middleware. Actions to Prevent Recurrence We are upgrading the caching system to a newer version and increasing the number of cache nodes to better spread the traffic and prevent network congestion.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-de8029f9af
Is Phrase still down?
No, this incident was resolved 2025-03-27 08:36 UTC. For Phrase's live state, see https://down.guide/providers/phrase.
How long did it last?
19m, from 2025-03-27 08:18 UTC to 2025-03-27 08:36 UTC, by the times Phrase posted.
What was affected?
Phrase named Analytics, API, CAT web editor, Connectors and 5 more in eu.
What caused it?
Phrase hasn't published a root cause. If it does, it shows here.
Where does this come from?
Phrase's official status page, https://status.phrase.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.