# Connections Issues

- Provider: [Help Scout](https://down.guide/providers/help-scout)
- Confidence: Confirmed
- Impact: Degraded
- lasted 0m
- started 2026-02-26 15:11 UTC
- id: DWN-de81efb2ed
- Official page: https://stspg.io/30st9qqcgyqg

## Updates from Help Scout
### 2026-02-26 14:00 UTC: resolved
We investigated reports of slow page loads and timeouts when accessing the web app. Our team has identified and resolved the issue.
Performance is now stable, and we'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!

From the builder: does your app depend on Help Scout? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=help-scout) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Help Scout.

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